domorder

You can order multiple domain names at a time, through the Bulk Register tool in your Control Panel.

Exceptions 

Instructions for Customers

1. Login to your Customer Control Panel. See details

2. In the Menu, point to Manage Orders -> Bulk Tools and then click Bulk Register.

3. Mention the domain names in the format requested, select the number of years you want to register these domain names for and click the Next Step button.

4. Enter values in their respective fields as explained below and click the Confirm Registration button to place the Bulk Registration action:

   Note

   Once a Bulk Registration action is placed, your Debit Account will be immediately debited for the Cost of the Registrations. If there are insufficient funds in your Debit Account, then the system would fail the Bulk Registration action.

   • Contact Information: By default, the Default Contact set for the specified Customer is picked as the Registrant Contact. You may choose a different Registrant Contact by clicking the Edit link.

     The Contact chosen as the Registrant Contact will be used for the Administrative, Technical and Billing Contacts.

     Contacts Archival 

     Note

     Unused Contacts (except Default Contacts) that were created more than six months ago are archived. Archived Contacts will not appear in the List of Contacts, would not be searchable and will not be available for selection during bulk domain name registration.

     Additional Information

     Default Contacts

   • Name Server Information: Mention at least 2 valid Name Servers for these domain names.

   • Product Agreement(s): It is compulsory for you to agree to the associated Product Agreement(s) by selecting the
     check-box.

Instructions for Resellers

1. Login to your Reseller Control Panel. See details

2. In the Menu, point to Products -> Bulk Tools and then click Bulk Register.

3. Enter the Customer Email Address for which you wish to register these domain names.

4. Mention the domain names in the format requested, select the number of years you want to register these domain names for and click the Next Step button.

5. Enter values in their respective fields as explained below and click the Confirm Registration button:

   • Contact Information: By default, the Default Contact set for the specified Customer is picked as the Registrant Contact. You may choose a different Registrant Contact by clicking the Edit link.

     The Contact chosen as the Registrant Contact will be used for the Administrative, Technical and Billing Contacts.

     Contacts Archival 

     Note

     Unused Contacts (except Default Contacts) that were created more than six months ago are archived. Archived Contacts will not appear in the List of Contacts, would not be searchable and will not be available for selection during bulk domain name registration.

     Additional Information

     Default Contacts

   • Name Server Information: Mention at least 2 valid Name Servers for these domain names.

   • Payment Options: Decide how you wish to Pay for the Registration of the Orders by selecting one of the Payment Options mentioned below:

     • Option 1: Register the Orders and the Invoices will be kept Pending for the Customer. This way, the Customer can pay for the Invoices later.

     • Option 2: Register the domain names using the Current Debit Account Balance of the Customer. This option would immediately debit your Customer's Debit Account for the Cost of the Registrations. If there are insufficient funds in the Customer's Debit Account, then the system would fail the Bulk Registration action.

     • Option 3: Register the Orders without raising any Invoices for the Customer.

   • Product Agreement(s): It is compulsory for you to agree to the associated Product Agreement(s) by selecting the
     check-box.

Bulk Actions Limit, Processing and Domain Name Extension Specific Conditions 

Upon successfully executing a Transfer for a domain name, your domain name's Transfer action will initiate. You may easily track the status of your domain name's Transfer by following these steps:

1. Login to your Control Panel. See details

2. Search for the domain name for which a Transfer request has been placed and proceed to the Order Information
   view. See details

3. Note the Action Requested and the Status of the Action. There may only be the following statuses of a domain name, that has
   not yet been Transferred to :

   • Trying to fetch Admin Contact Email Address ^{(Anchor: fetch)}:
     In order to ensure that an authorized person is placing this Transfer request, we send an email to the Administrative Contact of the domain name for approving the Transfer. Our
     system automatically fetches the Admin Contact Email Address by contacting the Whois server of the Current Registrar. However, sometimes the Current Registrar's
     Whois server does not respond to our request.

     would attempt to contact the Current Registrar's Whois server for the Administrative Contact details every hour for upto 24, and then even try to manually fetch the same. In almost all cases, we will be able to send an email to the Administrative Contact within 48 hours.

   • Transfer waiting for Admin Contact Approval
     ^{(Anchor: waiting)}: Upon initiating a Transfer, our system sends an email to the Admin Contact of the domain name as
     appearing in the Whois server of the Current Registrar. You can verify the email address we fetched from their Whois server at the time you initiated the Transfer, within the
     Order Information view itself.

     In case the Admin Contact does not receive the authorization email after placing a Transfer, you may resend it by clicking the Resend Transfer Authorization
     Email
     link.

     Note

     There might be instances where the Admin Contact email address was changed after the Transfer request was placed. In such a case, click the Resend Transfer
     Authorization Email link. This would cause our system to:

     • invalidate the previous request,

     • query the Current Registrar's Whois server again for the Administrative Contact email address, and

     • mail him/her a fresh authorization request.

     Each time the Resend Transfer Authorization Email link is clicked, the system would repeat the above mentioned process.

     Sometimes, it may be possible that the Admin Contact has still not received an email sent by our system, due to any of several problems including network blockages, spam filters, etc.. To
     circumvent such a situation, you may click the Send Transfer Approval Via Fax link (from within the Customer Control Panel) and follow the instruction
     therein, to send us your consent to Transfer your domain name to .

     Note

     The system waits for 5 days for the Administrative Contact to approve the Transfer. If the Administrative Contact remains silent (neither approves or disapproves the Transfer),
     it is assumed that the Administrative Contact does not wish to Transfer his domain name and we delete this Order in our system.

   • Action waiting for domain to be unlocked
     ^{(Anchor: unlocked)}: After receiving approval from the Admin Contact, our system checks whether any lock
     exists on the domain name. If the domain name is locked, the Transfer request displays Action waiting for domain to be unlocked status. This may happen due to
     either:

     • a 60-day Transfer lock post Registration or previous Transfer, or

     • a lock placed at the Current Registrar.

     In case of a 60-day Transfer lock, you will have to cancel the Transfer and wait for the lock period to elapse. In the latter case, you need to have the domain name unlocked with the
     Current Registrar.

     The system automatically checks every hour if the domain name has been unlocked, and processes the Transfer (once the domain name is unlocked).

     While the domain name displays this status, you may click either the:

     • Retry button: if you have unlocked your domain name and immediately want the Transfer to proceed, or

     • Cancel Order link: if you choose to fail this Transfer.

     Note

     The Transfer order would automatically fail if the domain name is not unlocked within 7 days (from the moment its corresponding Invoice is settled).

   • Transfer waiting for Losing Registrar Approval
     ^{(Anchor: approval)}: You may see this status when the Administrative Contact has approved the Transfer request sent by
     and now the Transfer is awaiting the Current Registrar's approval. Ideally, your domain name should Transfer in 5 days,
     from the time this status is displayed.

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Depending on the Transfer status, following are the methods to cancel the Transfer Order (except for a .EU domain name):

If the Order status is: Transfer waiting for Admin Contact Approval

You can cancel the Transfer by visiting the Cancel Transfer Link listed in the email that you receive from .

If the Order status is: Transfer waiting for Losing Registrar Approval

Following are the steps to cancel the Transfer:

1. Login to your Control
   Panel. See details

2. Search for the domain name for which you placed the Transfer request and proceed to the Order Details
   view. See details

3. In the Order Details view, click the Current Actions button under the Actions drop-down menu.

4. In this list, click the action whose Status displays Transfer waiting for Losing Registrar Approval and then click Cancel.

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To Transfer your domain name away from to another Registrar

1. Before proceeding with the Transfer, you are advised to first check if your domain name can be
   transferred. See details

   Domain Name Extension Specific Caveats 

   Note

   To Transfer away your .RU domain name to Registrar RU-Center or any of their Partner, you need your current
   NIC-D Handle and
   Password. See details

   Once a .TEL domain name is transferred, a new .TEL Hosting Control panel will be allocated by the New/Gaining Registrar. This results in deletion of the .TEL Hosting Control Panel with
   .

   Hence, before initiating the Transfer of a .TEL domain name, you need to create a backup of the data under the .TEL Hosting Control Panel with
   and download it to your local computer. Once the domain name has been transferred, you can restore the data from within the .TEL
   Hosting Control Panel provided by the New/Gaining Registrar.

   Additional Information

   Backup and Restore the data from within the .TEL Hosting Control Panel

2. Once you have determined whether a domain name can be transferred, you will need to apply for the Transfer at the Registrar of your choice. Refer to the New/Gaining Registrar's Transfer process
   to transfer your domain name under their management.

   Note

   You may require a Domain (Transfer) Secret/Authorization Code to complete the Transfer
   process. See details

3. Once you have confirmed the Transfer with the New/Gaining Registrar, we would receive an intimation about this Transfer.
   would then
   be sending an email to the Registrant Contact of the domain name, informing them that a request for Transfer of this
   domain name has been placed with the New/Gaining Registrar.

   Domain Transfer Authorization 

   Note

   • If you do not wish to Transfer your domain name to this New/Gaining Registrar, click the Cancel Transfer Link listed in the email within
     5 days, from the date the email was sent.

   • Upon placing a Transfer request for a .AU domain name, would be emailing the Registrant Contact
     for his approval.

   • Upon placing a Transfer request for your .ES domain name with the New/Gaining Registrar, the .ES Registry will email the Admin Contact listed in
     the Whois of the domain name. The Admin Contact must click the approval link within 10 days to confirm the Transfer. If the approval link is not clicked or
     the decline link is clicked, the domain name will continue being registered with .

   • Transfer of a .EU domain name does not involve approval by the Registrant Contact through email/FAX. Once a Transfer request is initiated, the .EU Registry authenticates the Transfer
     through the provided Authorization Code and completes the Transfer instantly.

   • Transfer of a .NZ domain name does not involve approval by the Registrant Contact through email/FAX. Once a Transfer request is initiated, the .NZ Registry authenticates the Transfer
     through the provided Unique Domain Authentication ID (UDAI) and completes the Transfer instantly.

   • Upon confirming a Transfer to the New/Gaining Registrar/RU-Center/Partner, would
     not be emailing you any confirmation message.

4. The domain name will get transferred to the New/Gaining Registrar, at the expiry of 5 days from you having approved the Transfer at the New Registrar, provided the Registrant Contact
   does not cancel the Transfer.