domorder

A Domain (Transfer) Secret or Authorization (Auth) Code is a code assigned by the Registrar at the time the domain name was Registered.
This Domain (Transfer) Secret acts like a password for a domain name, ensuring that only the owner of the domain can Transfer their domain name.

To Transfer any domain name, of any of the following TLDs (extensions), you would require to first obtain the Domain (Transfer) Secret or Auth. Code from your Current Registrar:

• .AU

• .BIZ

• .BZ

• .CA

• .CC

• .CO

• .COM

• .COM.DE

• .COOP

• .DE

• .EU

• .HN

• .IN (including only these Third Level .IN Domains: .CO.IN, .NET.IN, .ORG.IN, .GEN.IN, .FIRM.IN, .IND.IN)

• .IN.NET

• .INFO

• .JOBS

• .ME

• .MN

• .MOBI

• .NAME

• .NET

• .NL

• .NZ

• .ORG

• .PW

• .SC

• .SHABAKA

• .SX

• .TV

• .US

• .VC

• .WS

• .XXX

• CentralNic Domains See details

• Donuts Domains See details

Ideally, your domain name's Domain (Transfer) Secret or Auth Code should be available within the Control Panel provided by your Registrar. In the event that you
are not able to locate your Domain (Transfer) Secret or Auth Code, you need to contact the Support Team of your Current Registrar, to obtain the same.

Most TLDs (Domain Name Extensions) have a Domain (Transfer) Secret / Authorization Code (known as Unique Domain Authentication ID (UDAI)
for .NZ domain names) associated with them. This serves as a password and is required to authenticate domain name Transfers.

Exceptions 

also allows you to modify your Domain (Transfer) Secret for each domain name. You can, thus, have a Domain (Transfer) Secret
of your choice for each domain name.

To Set/View a Domain (Transfer) Secret / Authorization Code for .DE domain names

1. Login to your Control Panel, search for the domain name whose Domain Secret you wish to view/modify and proceed to
   the Order Information view. See details

2. Click the Domain Secret link.

3. Here, you can set/view the Domain (Transfer) Secret / Authorization Code.

   • Setting the Domain (Transfer) Secret / Authorization Code: Provide a new Domain (Transfer) Secret in the textbox and click the Update
     Domain Secret button to set it.

   • Viewing the Domain (Transfer) Secret / Authorization Code: Once you have set a Domain (Transfer) Secret it will be displayed here until 30
     days. After this period expires, you will need to set a new Domain (Transfer) Secret by following the abovementioned process.

   Caveats 

   Note

   • The Domain (Transfer) Secret / Authorization Code for a .DE domain name expires in 30 days after setting it. Thus, this interface will prompt you to set a new
     Domain (Transfer) Secret / Authorization Code, unless you have generated it.

   • In case of an expired .DE domain name, its Order Information view will display the message -

     Attention

     Your domain has expired. Any Services dependent upon the domain will not work.

     Here, you need to first click the Remind me Later link and then the Domain Secret link.

   • The length of the Domain (Transfer) Secret / Authorization Code of a .DE domain name can be from 8 to 255 characters.

   • A .DE domain name's Domain (Transfer) Secret / Authorization Code can not contain the following characters:

     • I (uppercase i)

     • l (lowercase l)

     • O (uppercase o)

     • o (lowercase o)

     • 0 (zero)

     • 1

   • If you have set a Domain (Transfer) Secret / Authorization Code for your .DE domain name and then within 30 days and prior to Transferring Away your domain
     name, if you modify the Registrant Contact details of your .DE domain name, the Domain (Transfer) Secret / Authorization Code gets nullified. You need to reset the Domain (Transfer) Secret
     / Authorization Code if you still intend to Transfer Away your .DE domain name to another Registrar.

To View/Modify a Domain (Transfer) Secret / Authorization Code (except for .DE domain names)

1. Login to your Control Panel, search for the domain name whose Domain Secret you wish to view/modify and proceed to
   the Order Information view. See details

2. Click the Domain Secret link.

   Expired Domain Name Related Information 

   Note

   In case of an expired domain name, its Order Information view will display the message -

   Attention

   Your domain has expired. Any Services dependent upon the domain will not work.

   Here, you need to first click the Remind me Later link and then the Domain Secret link.

3. Here, the current Domain (Transfer) Secret will be displayed. In order to change it, provide a new Domain (Transfer) Secret in the textbox and click the Update Domain Secret
   button to set it.

   Domain Name Extension Specific and Other General Conditions 

   Note

   • Domain Secret character limit for different Domain Name Extensions

   • While modifying the Domain Secret of .COM, .NET, .NAME and .JOBS domain names, the following rules apply:

     • The length of the Domain Secret can be from 8 to 32 characters only

     • The Domain Secret must contain 1 alphabet, 1 number as well as 1 special character.

   • The Domain Secret should ideally consist of alphanumeric as well as special characters like the ones mentioned below:

     • A -Z and a - z

     • 0 - 9

     • ! " # $ % & ' ( ) * + , - . / : ; ? @ [ \ ] ^ _ ` { | } ~

     However, certain TLDs do not support usage of special characters in the Domain Secret:

     • .ME: No special character. Only alphanumeric characters permitted.

     • .UK: No special character. Only alphanumeric characters permitted.

     • .WS: & '

   • In case of a .COM, .NET, .WS domain names the Domain Secret field may be blank. In order to set it, provide a new Domain (Transfer)
     Secret in the textbox and click the Update Domain Secret button.

   • In order to set a new Domain (Transfer) Secret / Authorization Code for a .EU domain name, you need to click the Fetch Latest Token button.

     Note

     • Authorization Code for a .EU domain name will have the format XXXX-AAAA-BBBB-CCCC where XXXX is a plain-text identifier of the current Registrar, and AAAA, BBBB and CCCC are blocks of 4 random characters (letters and digits) separated by dashes.

     • The Authorization Code is generated upon request from the Registrar and is valid for a period of 40 days. Each time the code is requested, a new one will be generated on the spot, replacing the previous one and remaining valid for 40 days.

     • Requests submitted during the first day (24 hours from the moment of first request) of the validity period of the code will not result in a new code being generated. The request will return the same code with the same remaining validity period.

       Example:

       The first request for an Authorization Code is made on 15 Dec 2012 11.00 AM GMT. An Authorization Code will be generated with a validity of 40 days. All further requests for the code within the next 24 hours (16 Dec 2012 11.00 AM GMT) will return the same code with the same remaining validity period. Requests after the initial 24 hours will return a fresh Authorization Code.

     • Authorization Code associated with a .EU domain name will become invalid immediately after use.

   • In order to set a new Domain (Transfer) Secret / Authorization Code for a .NL domain name, you need to click the Fetch Latest Token button.

   • In case of a .NZ domain name, you can not choose a Unique Domain Authentication ID (UDAI) of your own. The Domain Secret page will display a link to modify the
     Domain (Transfer) Secret. Clicking the same will generate a new Unique Domain Authentication ID (UDAI) automatically.

   • In case of a .SHABAKA domain name, the Domain (Transfer) Secret must be between 8 - 32 printable ASCII characters with at least a punctuation, letter and a digit.

   • Once a domain name having an associated Domain (Transfer) Secret / Unique Domain Authentication ID (UDAI) is Transferred
     to from another Registrar, a new Domain (Transfer) Secret / Unique Domain Authentication ID
     (UDAI) is set for such a domain name. This process is implemented from a security perspective.

There are various cases where a domain name may not be transferable to another Registrar. This could happen in the following circumstances:

1. Domain name is less than 60 days old: If the domain name you are trying to Transfer was registered less than 60 days ago, the request will
   get rejected by the Registry itself.

   Note

   List of TLDs (Domain Name Extensions) for which 60-Day Transfer Lock is applicable upon Registration

2. Domain name has been Transferred less than 60 days ago: A domain name can not be transferred to another Registrar within 60 days
   of a previous Transfer.

   Example:

   A domain name can not be transferred from Registrar B to Registrar C, if it has been transferred to Registrar B from Registrar A within the last 60 days.

   Exception 

   Note

   An exception to this rule is, the Transfer back to the previous Registrar in cases where both Registrars so agree and/or where a decision in the dispute resolution process so directs.

   Additional Information

   List of Domain Name Extensions (TLDs) for which 60-Day Transfer Lock is applicable once the domain name
   has been Transferred to

3. Theft Protection / Lock / Suspension has been applied on your domain name: If Theft Protection / Lock / Suspension has been
   applied on your domain name at the Current Registrar, then a Transfer for that domain name to another Registrar will not be allowed. You will first have to disable Theft Protection /
   Lock / Suspension for the domain name and then proceed with a Transfer.

   Disabling Theft Protection / Lock / Suspension 

   Additional Information

   How to Disable Theft Protection / Lock from a domain name?

   How to Unsuspend your domain name?

4. Privacy Protection has been enabled on your domain name: If you have enabled Privacy Protection for your domain name, then you need
   to disable it, before trying to transfer it.

   Disabling Privacy Protection 

   Additional Information

   • How to Disable Privacy Protection for your domain name purchased through ?

   • How to Publish Contact Details for your .TEL domain name purchased through ?

5. Domain name is in the Redemption Grace Period or in the Pending Delete status: If the domain name is in either of
   these statuses, it can not be transferred.

Domain Name Extension Specific Conditions 

This section deals with transferring your domain name among two Registrars. Here you will find information related to:

• Transferring your domain name to us.

• Transferring your domain name away from us to another Registrar.

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Once you have registered your domain name, you can check the Whois to confirm its Registration as well as check the Contact Details and Name Servers of the domain name.

To view the Whois of your domain name, you can use either of the following 3 methods:

From the SuperSite

Follow the steps mentioned below to view the Whois from your SuperSite:

1. Visit your SuperSite at

2. Click the Whois link below the top menu bar or click /domain.php?action=whois.

3. Here, you would find 2 text boxes.

   • In the first text box, you would have to enter the domain name in the form domain.com or mydomain.info and not www.domain.com

   • In the second text box, enter the Security Key, which appears in the image alongside.

4. Click the Search button. This will display the Whois of the domain name.

From your Reseller Control Panel

Follow the steps mentioned below to view the Whois from your Reseller Control Panel:

1. Login to your Reseller Control Panel. See details

2. In the Menu, point to Products -> Domain Registration and click Whois Lookup.

3. Here, you would find 2 text boxes.

   • In the first text box, you would have to enter the domain name in the form domain.com or mydomain.info and not www.domain.com

   • In the second text box, enter the Security Key, which appears in the image alongside.

4. Click the Submit button. This will display the Whois of the domain name.

From a Reliable Third Party Whois Provider

When using any third party Whois website, you need to ensure that you understand the following:

1. When verifying the Registration details of .COM/.NET domain names, no Third party Whois site will be able to display accurate Whois details until up to 24 hours after Registration. This is because other providers need to first query the concerned Registry's Whois Servers to acquire the Whois Server URL of the Sponsoring Registrar (before querying the Registrar's Whois Server for complete Whois details) and the Registry's Whois Server itself updates its records in that much time.

2. When verifying the Registration details of any other domain name extension (like .INFO, .ORG, .BIZ, .IN, .US), the Registry itself stores all the Registration details and any Third party Whois directly queries the concerned Registry's Whois Server for such details. Ideally, the Registry's Whois Server should publish/update this data in every 5 to 10 minutes.

3. Most Third party Whois sites cache results from the previous results of the queried domain names and may misguide you.

   Note

   When you wish to have a Third opinion of a particular domain name's Registration details, we advise you to instead use
   https://www.drwhois.com.

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Domain Name Contacts may be created and managed independent of domain names as well, directly from within the Customer Control Panel.

More About Contacts 

To Add a Contact ^{(Anchor: add)}

1. Login to your Customer Control Panel.
   See details

2. In the Menu, point to Settings -> Domain Specific -> Contacts Management and then click Add.

3. Select the type of Contact you wish to add and provide the details for this Contact.

   Contact Types, Accented Characters and Domain Name Extension Specific Conditions 

   Note

   • Contacts are of the following types:

     • General Contact: This contact corresponds to the 4 Contacts (Registrant, Administrative,
       Technical and Billing) associated with most of the top-level domain names like .COM, .NET, etc..

     • .CA Contact: This type of Contact is specific to a .CA domain name.

     • .CN Contact: This type of Contact is specific to a .CN domain name.

     • .CO Contact: This type of Contact is specific to a .CO domain name.

     • .COOP Contact: This type of Contact is specific to a .COOP domain name.

     • .DE Contact: This type of Contact is specific to a .DE domain name.

     • .ES Contact: This type of Contact is specific to a .ES domain name.

     • .EU Contact: This type of Contact is specific to a .EU domain name only.

     • .UK Contact: This type of Contact is specific to a .UK domain name.

   • The Add Contact form supports the following, except for the Phone Number, Fax Number and Email Address fields:

     • Accented characters in case of the below Contact Types:

       • General Contact

         • Thin Registry - All characters

         • Thick Registry - A set of characters and this set varies from Registry to Registry

       • .CA Contact

       • .CO Contact

       • .COOP Contact

       • .DE Contact: This supports the following Latin-1 characters:

         ¡¢£¤¥¦§¨©ª«¬-®¯°±²³´?¶- ¸¹º»¼½¾¿ÀÁÂÃÄÅÆÇÈÉÊËÌÍÎÏÐÑÒÓÔÕÖ×ØÙÚÛÜÝÞßàáâãäåæçèéêëìíîïðñòóôõö÷øùúûüýþÿ

       • .ES Contact: This supports all UTF-8 characters.

         Additional Information

         List of UTF-8 Accented Characters

       • .EU Contact

     • Chinese characters in case of .CN Contact (Contact Type).

   • In case of a .CA ^{(Anchor: caaddrules)} domain name, the following is relevant:

     • A Registrant Contact can be either an Individual or a Company.

       Administrative and Technical Contacts can only be Individuals.

       There is no Billing Contact in a .CA domain name.

     • You can not modify the Registrant Contact's Name of a .CA domain name. If you wish to modify the Registrant Contact details of your .CA domain name,
       you need to instead create a new Contact and assign it as the Registrant Contact.

     • Upon Registration and Transfer of a .CA domain name, you can not set another Registrant Contact for the same domain name until 60 days have elapsed.

       Similarly, upon assigning a new Registrant for a .CA domain name, you can not set another Registrant Contact for the same domain name
       until 60 days have elapsed.

     Additional Information

     .CA Domain Name Rules/Requirements

   • The following list displays the various types of .DE ^{(Anchor: deaddrules)} Contacts listed
     in our system and how they are displayed in the Whois of .DE domain names:

     .DE Contact Type displayed in the System	.DE Contact Type displayed in the Whois
     Registrant	Domain Holder
     Admin	Administrative or admin-c
     Technical	Technical or tech-c
     Billing	Zone administrator or zone-c

     The Registrant or the Administrative Contact of a .DE domain name needs to be from Germany. This implies that the country of either of these Contacts
     needs to be Germany.

     The Name field of any .DE Contact can not be modified. If you wish to modify the Name, create another Contact and associate the same with your .DE domain
     name.

     While modifying the Contact Details of a .DE domain name, the .DE Registry checks if the Name Servers used by the domain name contain a Zone for this domain name and the correct NS
     Records.

     Additional Information

     .DE Contact Details related Rules

     Manage NS Records with

     Interface to confirm correct Name Server Delegation

   • .ES ^{(Anchor: esaddrules)} domain names use an independent Contact database in the
     system. Contacts for .ES domain names are listed under .ES Contact.

     The following list displays the various types of .ES Contacts listed in our system and how they are displayed in the Whois of .ES domain names:

     .ES Contact Type displayed in the System	.ES Contact Type displayed in the Whois
     Registrant	Registrant
     Admin	Admin
     Technical	Tech
     Billing	Billing

     Contact Details addition is restricted in the following ways:

     • For Registrant Contact:

       • The Registrant Contact of a .ES domain name may either be a natural person/individual or a company.

       • You may neither modify any Contact Details nor select another Contact as the Registrant Contact, of a registered .ES domain name.

     • For Other Contacts:

       • The Admin, Technical and Billing Contacts must be natural persons/individuals only.

       • You may not modify any Contact Details. However, you may add another .ES Contact and select the same as
         either the Admin, Technical or Billing Contact.

     • Common: While adding a .ES Contact, you need to provide the following additional information:

       • Type of Entity: Depending upon whether you plan to use this contact as a Registrant or as any other contact, you need to select
         one of the following:

         • Natural person or individual

         • Economic Interest Grouping

         • Association

         • Sports Association

         • Trade Association

         • Savings Bank

         • Community Property

         • Condominium

         • Religious Order or Institution

         • Consulate

         • Public Law Association

         • Embassy

         • Municipality

         • Sports Federation

         • Foundation

         • Mutual Insurance Company

         • Provincial Government Body

         • National Government Body

         • Political Party

         • Trade Union

         • Farm Partnership

         • Public Limited Company / Corporation

         • Sports Public Limited Company

         • Partnership

         • General Partnership

         • Limited Partnership

         • Cooperative

         • Worker-owned Company

         • Limited Liability Company

         • Spanish (company) Branch

         • Temporary Consortium / Joint Venture

         • Worker-owned Limited Company

         • Provincial Government Entity

         • National Government Entity

         • Local Government Entity

         • Others

         • Designation of Origin Regulatory Council

         • Natural Area Management Entity

       • Type of Identification: You may choose to provide us any of the following identification details:

         • DNI or NIF: Select this option if you can provide us either your Spanish National Personal ID or your
           company VAT ID number.

         • NIE: Select this option if you can provide us your Spanish resident alien ID number.

         • Other ID: Select this option if you do not have any of the above mentioned IDs but can provide either your
           Passport number, any Foreign ID document number, Company Registration number, Driver’s License number, etc.

       • Identification Number: Depending upon the option you selected above, you need to provide that ID's number here.

         Additional Information

         Validate your NIE, NIF prior to submission to avoid error in Contact creation / modification

   • Modifying any information of the Registrant Contact for a .NZ ^{(Anchor: nzaddrules)}
     domain name will result in the change(s) being applied to all .NZ domain names using this Contact. This will also
     result in a new Unique Domain Authentication ID (UDAI) being generated for each affected domain name.

   • While the system permits adding multiple Contacts with the same Name, Company Name, Address, etc., it is not recommended, as it may lead to confusion while
     registering domain names and/or managing Contacts in the future.

4. Click Add to complete the process.

Contacts thus added can be viewed from the Contact List page which can be accessed by pointing to Settings -> Domain Specific -> Contacts Management in the Menu, and then clicking List. This Contact can be chosen to represent one or more type of Contact for a domain name during the
Registration process.

Contact Modification, Accented Characters and Domain Name Extension Specific Conditions 

.ASIA CED Details 

.COOP Sponsor Details 

.US Nexus Information 

To Delete a Contact ^{(Anchor: delete)}

If a specific Contact is no longer required, you may delete the same by following the steps listed below:

1. Login to your Customer Control Panel.
   See details

2. In the Menu, point to Settings -> Domain Specific -> Contacts Management and then click List.

3. Click the Contact Id link of the Contact you wish to delete.

4. Click the Delete button and confirm the deletion.

Privacy Protection is a service available with your domain name. You may either enable this service at the time of Registering/Transferring your domain name or
enable/disable this service anytime during the length of the domain name's registration, as per your requirement.

Exceptions and Other Conditions 

Instructions for Customers

1. Login to your Control Panel, search for the domain name and proceed to the Order Information
   view. See details

2. Click the Privacy Protection link

3. Here you may enable/disable Privacy Protection using the toggle.

4. Click the Update Status button.

Errors 

Instructions for Resellers

1. Login to your Control Panel, search for the domain name and proceed to the Order Information
   view. See details

2. Click the Privacy Protection link

3. Here, you may enable/disable Privacy Protection using the toggle.

   While disabling Privacy Protection, you may choose not to allow your Customer / Sub-Reseller to enable it back, by selecting the Do not allow your sub-resellers/customer to change this. checkbox. In this case, you need to mention the reason for disabling Privacy Protection.

   Note

   The Reason you mention here would be visible to your Customer / Sub-Reseller, depending upon whether this domain name belongs to your immediate Customer or not.

   Example:

   In the event that you receive any Abuse complaint (Spam, Whois Inaccuracy, etc.) regarding a Privacy Protected domain name, then you are advised to disable Privacy
   Protection with the Do not allow your sub-resellers/customer to change this. option selected, alongwith an appropriate reason. This reason will be then visible to your immediate Customer or Sub-Reseller within the Privacy Protection interface under their respective Control panels.

4. Click the Update Status button.

Errors