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Once you enable Privacy Protection for your domain name, the Contact Details in any Whois Lookup query would display generic details.

Therefore, you are assured of still being contactable, even though your Contact Details are not visible in the Whois of your domain name.

When you Register a domain name with , the Whois of your domain name lists your personal
information (such as Name, Company Name, Address, Telephone Number, Email Address) as Contact Details for that domain name. This information becomes available to anyone who performs a
Whois lookup of your domain name.

Your personal information is, therefore, at risk from being manipulated by data miners, who can then target you via junk email, prank telephone calls, postal messages, fax messages, etc..

Using 's Privacy Protection service, you may immediately put a stop to such abuse. When you enable
this service for your domain name, we replace your Contact Details in the Whois information with our generic contact details, thus, masking your personal contact details.

Whenever a particular domain name is not Renewed till the Expiry Date, it would slip into the Renewal Grace Period. All such domain
names would be put on a temporary commercial Parking Page, which would indicate that the domain name has expired. During this period, any website and mails associated with the domain
name would stop working.

Renewal Grace Period of Domains

Caveats and Domain Name Extension Specific Conditions 

When a domain name expires, the Registry auto-renews ^{(Anchor: autorenew)} it for a
period of 1 year and locks our funds for the same. However, the Auto-Renewal action is not immediate, but is queued up for execution. This often takes upto 48
hours to complete.

Auto-Renewal 

Now, if you were to add another Renewal action, the domain name would get Renewed for an additional year, even though you do not wish it to get Renewed for any more years than you requested.

Once the execution is completed at the Registry, the system will complete the Parking action and renew the domain name.

After you have Renewed the domain name, it would take around 24-48 hours for DNS Propagation to complete Worldwide and the actual website to start resolving properly and mails to be received
on the domain name.

DNS Propagation 

Once a domain name has expired, it will go to into Renewal Grace Period, where you can renew this domain name at normal costs. If you do not renew the domain name within the
Renewal Grace Period, then it would be queued for deletion at the end of the Renewal Grace Period and subsequently Deleted. The domain name will then go into Redemption Grace Period
(provided there is no backorder for this domain name). In this status you would get another chance to redeem
it. See details

If a domain name is not Renewed within the Renewal Grace Period, it would be queued for deletion at the end of the Renewal Grace Period and subsequently Deleted.

Once a domain name is Deleted, it would generally slip into the Redemption Grace Period only under the following circumstances:

• Domain name was manually Deleted by requesting the 's Technical Support Team.

• Domain name was automatically Deleted by our System as the domain name had Expired and was not Renewed until the end of it's Renewal Grace Period.

  Exception 

  Note

  A domain name will not slip into Redemption Grace Period under the following circumstances:

  • Domain name has been Deleted in the Money Back Period.

    Additional Information

    Money Back Period

  • Domain name has a Backorder for it.

Redeeming a domain name is costly, time consuming and generally a manual process. The Redemption Grace Period is generally of 30 days after the domain name is Deleted and during
this period, only the current Registrar of the domain name can Redeem the domain name.

If the domain name is not Redeemed during this period, then it would move to the Pending Delete period for 5 days. In this status, the domain name can
not be Redeemed and after this period, the domain name would be available for fresh Registration.

Domain Name Extension Specific Conditions 

To Restore any Domain Name in Redemption Grace Period (Pending Delete Restorable Status)

1. Login to your Control Panel and proceed to the Order Information
   view. See details

2. Click the Restore Domain Now button.

3. Proceed Redeeming the domain name, by paying for the generated Invoice.

   Additional Information

   Paying for an Invoice

Caveats 

Default Settings for Customers

Under Default Settings you may set your Default Name Servers and Default Contact Ids to ease the domain name purchase process. The system will
prefill these Default Name Servers and Default Contact Ids for you every time you register/transfer a domain name. You will, however, be able choose different Contacts and Name Servers each time, should you
prefer to select some other details.

To Set Default Settings

1. Login to your Customer Control Panel. See details

2. In the Menu, point to Settings -> Domain Specific and click Default Information.

3. Here you may specify:

   • Upto 4 Default Name Servers, and/or

   • Default Contacts Ids

   Contact Types 

   Information

   You may select different types of Contacts from the Contact Type drop-down menu:

   • General Contact: Can be used for domain names such as .COM, .NET, etc.. Default Contact can be set for Registrant,
     Admin, Technical and Billing Contacts.

   • .COOP Contact: Can be used only in case of .COOP domain names. Default Contact can be set for Registrant,
     Admin, Technical and Billing Contacts.

   • .DE Contact: Can be used only in case of .DE domain names

   • .ES Contact: Can be used only in case of .ES domain names

   • .EU Contact: Can be used only in case of .EU domain names. Default Contact can be set only for Registrant Contact
     since the System requires only the Registrant Contact details to be provided for .EU domain names.

   • .NL Contact: Can be used only in case of .NL domain names

   • .RU Contact: Can be used only in case of .RU domain names

   • .UK Contact: Can be used only in case of .UK domain names. Default Contact can be set only for Registrant Contact
     since the System requires only the Registrant Contact details to be provided for .UK domain names.

4. You need to click the Edit link next to each Default Contact Id. A new window will open listing all the Contacts created by you for that specific Contact type (as listed
   above).

   Contact Search 

   Note

   You may also search for a Contact by providing the Name of the Contact in the textbox and clicking the Search button. The Advance Search
   option allows you to search for a Contact by mentioning the:

   • Contact Id

   • Contact Name

   • Company Name

   • Contact Status

   • Contact Creation Date

   Now, to select a particular Contact as the Default Contact, click the Contact Id link for that Contact. The selected Contact will now be displayed as the Default Contact.

   Note

   Contacts containing invalid information, such as invalid ZIP or country calling codes, can not be set as the default contact.

Default Settings for Resellers

• Setting your Default Name Server Information

• Branding .COM, .NET Domain Names Web-based and Port 43 Whois Lookup Results

As a Reseller of , you can view the entire Action History of all the domain names Registered by your Customers and Sub-Resellers i.e., a log of all the Actions that have
been performed on each domain name.

To View Action History

1. Login to your Control Panel. See details

2. Search for the domain name and proceed to the Order Details view. See details

3. On the top right of the screen under the Actions tab, you will have the following options:

   • Current Actions: This will display a list of all Pending Actions as well as any Action performed on the domain name within the last 24 hours.

   • Archived Actions: This will display a list of all Completed Actions which are more than 24 hours old.

     Note

     The Current Actions and Archived Actions links allow you to view the Action History for all Products and Services relevant to the domain name.

4. The following details would be displayed for each Action:

   • Action Id: It is the unique Id for each Action performed under our System.

   • Order Id: This is the Order on which the Actions are being performed.

   • Description: This briefly describes the Action that was performed.

   • Status: This column shows whether the Action was successful or not.

   • Added On, Started On and Completed On: These 3 columns show the respective dates, along with the time stamp for the Action.

sends an e-mail to the Registrant of a domain name (under the extensions listed below) 6 months from the domain name registration date, and every subsequent year on the same day while the domain name Registration is in effect, reminding the Registrant to maintain updated Whois Contact Details. This e-mail is also sent to the Registrant of a domain name transferred into from another Registrar:

• .ASIA




• .BIZ




• .COM




• .INFO




• .JOBS




• .MOBI




• .NAME




• .NET




• .ORG




• .PRO




• .SHABAKA




• .TEL




• .US




• .XXX




• Donuts Domains See details

Examples:

• If a domain name was registered with on 1-Jan-2003 for 3 years, will send the Registrant of this domain name a Whois Data Accuracy Reminder e-mail on the 1-July-2003, 1-July-2004 and 1-July-2005.

• If a domain name was registered with another Registrar on 1-Jan-2005 for 2 years and was then transferred to on 15-Apr-2005, will send the Registrant of this domain name a Whois Data Accuracy Reminder e-mail on the 1-July-2005, 1-July-2006 and 1-July-2007.

Domain Name Contact [Whois] Data needs to be kept up-to-date, to enable third parties with specific inquiries or concerns, to use the Contact records, to accurately determine who should act upon specific issues, related to a domain name record.

Whois Data Accuracy Reminder E-mail Format

The e-mail consists of the following fields:

• Domain Name

• Registrar Name

• Domain Name Contact Data (Registrant, Administrative, Technical and Billing)

• Creation and Expiry Date

• Name Servers

In the event the Contact Data is inaccurate, you need to update the same to reflect the correct Contact Data. See details

You may sometimes notice that the status of a particular action for a domain
name is displayed as Order Locked in Processing.

This message could be displayed due to one of the following reasons:

• Connection to the concerned Registry could not be established

• Insufficient Funds. In this case, the Current Action details view will display the Reason as Reseller has insufficient funds on [Timestamp].

  Additional Information

  Viewing Action History of an Order

• In cases like Transfer and Restoration, the system is expecting a response from the Registry.

Once the above mentioned conditions are fulfilled, these actions are automatically completed asynchronously by the system.

In order to know if a domain name is available for registration, you need to perform a
Check Availability query.

Interpret the results of the Check
Availability Report as follows: